FAQs
If you have a question regarding our online store (order, account related questions, technical questions), please contact info@nexttgo.com
For matters related to pricing and shipping, you may contact customer support at info@nexttgo.com or call (01009509991)
Free shipping to all governorates of the republic
We kindly ask you to call our customer service centre on 0227243186 (9am-11pm)
Depending on your location, please allow 5-14 days for delivery from the day you received your order confirmation. The status of your application is updated to you via emails at every step. If you are having trouble reading the emails or if you do not receive any updates, please contact our customer service immediately. Call us at 0227243186 (9AM - 11PM) or an email will be sent to you after the order has been shipped containing the tracking number and service provider. Type the tracking number into the tracking section of your service provider's website. The order status will provide detailed information about your package. If, for any reason, our shipping partner cannot reach you, we will provide you with instructions to collect the product(s)
When you order from our website, we guarantee that the order will be processed within 24 hours and delivered within 3:4 days within Cairo and Giza
Lower Egypt in 5:7 days
upper Egypt in 7: 14 days
Returns will be accepted for damaged/defective products. You will need to notify us of any damage/defects within 48 hours of the product being delivered, in order to receive a replacement.
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.
If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.
We will process your refund within 14 business days of receiving the returned product in its original packaging. The refunds period includes the time taken to complete the refund process by Nexttgo but excludes any delays on part of banks/ card issuers or shipment time in case of cheque refunds.
Speed up the process. By ordering online, you will get prices faster and you will be able to go through the order confirmation and payment process faster. This can save days of your time
Traceability: You will have easy access to all your previous orders anytime you want
Reorder: You can make a reorder at any time based on your previous orders with just a few clicks. This will save time and effort because you don't need to go through all the documents and emails from the past.
You can use all major credit cards or pay cash on delivery Inclouding installment systems
Please try again shortly. If the payment is still not accepted, please check your account balance. If everything is as it should, but you still cannot make the payment, please contact info@nexttgo.com to let us know the problem. We can manage the order manually.
If you have already established a customer relationship with nexttgo, you will be given the ability to pay using the invoice. If you have ordered multiple times from nexttgo but do not see the invoice as a payment option at checkout, please contact info@nexttgo.com and we will check why the invoice is not activated in your account